CNA music supply is not responsible for any damage that happens in transit and this is not grounds for return. Opened product is eligible for return if, and only if, the product is unplayable as a result of obvious manufacturing error i.e., warped records, groove deformation, etc. Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the (circumstances) issue and make it right. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return for items that fall under the manufacture defect code, you may contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If, upon arrival, we deem inferior packaging practices were used by the party returning the item, the request for return will be denied. The item being returned must be packaged in a manner that helps safeguard against damage in transit back to us. Return postage must be paid by the party returning the item. Mishandling of the record is not a manufacturer defect. This is only for manufacturer defects to the record itself. You’ll also need the receipt or proof of purchase. Please note, this does not include cosmetic imperfections to record sleeves. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging unless it was opened and a manufacturer defect in the record was discovered. Returns will only be accepted for manufacturers defects or receipt of a item differing from what you ordered. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
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